Privacy Policy
At Prime Auto Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when visiting our website.
Who We Are
Prime Auto Solutions is a mobile vehicle software specialist providing professional ECU remapping, diagnostics and related vehicle software services across the Eastern Cape, South Africa.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at: primeautosolutions.sa@gmail.com
Information We Collect
We may collect personal information that you voluntarily provide when you contact us via WhatsApp, complete an enquiry form, call or email us, request a quotation, or enquire about our services.
This information may include:
- ✓Name
- ✓Phone number
- ✓Email address
- ✓Vehicle make and model
- ✓General information relating to your enquiry
We only collect information necessary to respond to your enquiry and provide our services.
How We Use Your Information
Your information may be used to:
- ✓Respond to enquiries
- ✓Provide quotations
- ✓Arrange appointments
- ✓Deliver our services
- ✓Communicate regarding existing bookings
- ✓Improve our customer service
We will never sell or rent your personal information to third parties.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website. Cookies do not generally identify you personally and can be disabled through your browser settings if you prefer.
Analytics
We may use website analytics tools to better understand how visitors interact with our website. These tools may collect anonymous information such as:
- ✓Pages visited
- ✓Time spent on the website
- ✓Device type
- ✓Browser type
- ✓General geographic location
This information is used solely to improve our website and customer experience.
Third-Party Services
Our website may contain links to third-party services, including WhatsApp, Instagram and Google Maps. When using these services, their own privacy policies will apply.
We encourage you to review their respective privacy policies.
Data Security
We take reasonable steps to protect your personal information against unauthorised access, misuse, disclosure or loss. While no online system can guarantee absolute security, we strive to use appropriate security measures to safeguard your information.
Your Rights
You may request to:
- ✓Access the personal information we hold about you
- ✓Correct inaccurate information
- ✓Request deletion of your personal information where applicable
To exercise these rights, please contact us at: primeautosolutions.sa@gmail.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. Any updates will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at: primeautosolutions.sa@gmail.com